Privacy policy

Draft. Fill in the parts in [brackets] and have the text checked before relying on it.

Who is responsible

[Company legal name], [address], sales@ferrininstruments.com, is responsible for personal data collected through this website.

What we collect and why

When you send an order request, a quote request or a message, we receive the details you enter: name, company, email, phone, address, VAT number, the products you ask for and your message. We use them to answer you, prepare quotes and invoices, and deliver orders.

Legal basis: taking steps before and performing a contract (GDPR article 6(1)(b)), and keeping business records required by tax law (article 6(1)(c)).

Services that process data for us

• Render (Render Services, Inc., USA) runs this website and may log visitors' IP addresses for security. Transfers to the USA rely on the EU–US Data Privacy Framework. [Check and add their data processing terms.]
• Neon (Neon, Inc.) stores orders and customer details in a database hosted in Frankfurt, Germany.
• Cloudflare (Cloudflare, Inc.) provides our domain's DNS.
• Zoho Mail (Zoho Corporation) stores the emails we send and receive.
• [Courier name] receives your delivery address to ship orders.

Cookies and browser storage

This site doesn't set cookies for visitors and doesn't follow you across other websites. Your cart and your language choice are saved in your own browser (local storage). The cart is only sent to us when you send an order request.

On your first visit, the site picks a language from your device's time zone. This happens in your browser; your location isn't looked up or sent anywhere.

How long we keep data

Orders and invoices: [10] years, as required by tax law. Other messages and quote requests: [2] years after our last contact.

Your rights

You can ask to see, correct or delete your data, restrict or object to its use, or receive a copy. Email sales@ferrininstruments.com. You can also complain to a data protection authority, such as the one in your country [or the CNPD in Luxembourg].

Version [date].